Back then, I was raving about how cheap the Cebu Pacific flights were and even suggested to others to fly Cebu Pacific. They had the cheapest flights and made their competitors lower their prices too. The market became really competitive which is really good for us consumers.
I take it back! Cebu Pacific is CRAP! DO NOT FLY CEBU PACIFIC!
August 1, 2008. Our flight to Hong Kong was at 7:10pm. It was delayed for almost an hour. This is a normal occurrence so I was fine at this point. Mid-air, the pilot announces technical difficulty so we had to come back to Manila for the plane to be replaced or fixed. I was still laughing at this time since I had no reason to blow my top off, yet. It was really not anybody's fault anyway. Back at the arrival gate, we were greeted with staff that didn't know anything (or they just didn't want to answer to anybody). Questions weren't being answered. Is there another plane available? What was going to happen to us? Will we rebook? Refund? I was getting a little pissed at this time. Nobody wanted to give us answers and no manager was in sight to do so. Worst thing, they didn't give us any blankets or REAL food. I mean, everybody was getting pissed, you could at least give some blankets or food to comfort people, right? No answers, no blankets, no food. At this point, you can just imagine how much I wanted to just cancel our trip. We really didn't NEED to go to Hong Kong anyway. So, I asked the staff if I could refund the tickets instead. They said I could but I would only get 50% back... Unfair right? What about the expenses incurred in travelling to the airport? What about the Php 1,620 airport tax (which is actually a hidden charge with zero fares)? What about the Php 750 terminal fee? Don't we have the right to get all that back? In the end, we had no choice but to swallow our prides and take the next flight out. The replacement plane boarded at 1:00am. After 9 hours of waiting, we were relieved to finally be departing. But this isn't the end of my story...
While boarding, I sarcastically (yes, I did this on purpose) told the plane staff and pilot that I hope they checked the plane this time to prevent from going back yet again. I then proceeded to my seat and buckled my seatbelt. I thought that the issue was over when the head flight attendant went over to my seat and asked me if I really wanted to take the flight. I told her I had no choice, obviously. She then continued to reprimand me for my comment earlier. The nerve right? I mean, she could have let it go and took the blow. I didn't feel like arguing anymore so I listened to her, said my piece, and finished the conversation. I was hungry and sleepy, I didn't feel like doing anything anymore.
Mid-air, I didn't take any food. Even if they gave away INSTANT NOODLES (yes, only INSTANT NOODLES) in the plane. I didn't want to be in debt to these morons.
Hey Mr. Lance Gokongwei! Your service is crap! Your staff are stupid! Then again, cheap flights equal cheap service. Come to think of it, what am I ranting about? It was my fault all along. I never should have flown Cebu Pacific in the first place.
It's time everyone flies Cebu Pacific. Count me out!
PSA: Beware of this BPI Phishing Email
1 day ago